vRegatta [II] : Dolphins

DELIVERY & RETURNS

☞  SHIPPING AND IMPORT FEES

• We offer free shipping worldwide for all orders above $150 / 150€
• You’re located in the USA: there are NO import fees & time until delivery 📦✈️ = 2 to 7 days after ordering.
• You’re located in the EU: there are NO import fees & time until delivery = 2 to 7 days after ordering.
• You’re located in the UK or Canada: there MAY be import fees  and delivery is 5 to 10 days after after ordering. Customs agents are the ones setting the amount, and we can’t predict the extent to which the fee will amount to precisely. Hence why we’ll send you back the money they charge you as store credits (via Gift Card).
• You’re located somewhere else than the above: there MAY be import fees  and delivery is 5 to 10 days after ordering. Customs agents are the ones setting the amount, and we can’t predict the extent to which the fee will amount to precisely. Hence why we’ll send you back the money they charge you as store credits (via Gift Card).

⧫ Anyhow, each and every customer will receive tracking N°/details  via email & phone number [upon dispatch 📦] and are expected to monitor tracking progress for any delivery.

☞ RETURNS & EXCHANGES

• If you aren’t happy with the goods you have received, you can return them to our warehouses in France or in the US (depending on your location). Please email us first so that we track the return process. Returns must arrive to us within 14 days of date of delivery tracking confirmation for a refund. Products must be in saleable condition when they arrive back to be eligible for a refund (unworn, original tags attached, no marks, unwashed and with no strong odours).
• The customer is responsible for shipping returns, all shipping costs for the return will be at the customer’s expense. Please make sure all return packages are sent with a trackable, insured service and items are well packaged.
• Once we receive the item, you will be refunded within 5 – 7 business days to the original payment method. We will immediately notify you on the status of your refund after inspecting the item.